Privacy Policy
1. Overview
Labsense is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights. We follow the principles of GDPR and other applicable privacy laws.
2. Data We Collect
We collect:
Account Information – name, email, password, country.
Health & Fitness Data – lab results, wearable device data (e.g., heart rate, sleep, activity), and any data you choose to upload.
Device & Usage Data – app activity, device identifiers, IP address, browser type, crash reports.
Customer Support Data – messages, emails, and feedback you send us.
3. How We Use Your Data
We process your data to:
Provide and improve Labsense services.
Personalize insights and recommendations.
Sync and display data from connected devices or labs.
Communicate with you (updates, security alerts, customer support).
Meet legal and regulatory requirements.
4. Sharing Your Data
We do not sell your personal data. We may share it:
With service providers who help us run Labsense (cloud hosting, analytics, customer support).
With labs, wearable platforms, or health providers only when you explicitly authorize it.
When required by law or to protect rights, safety, and security.
5. Data Storage & Security
We store your data on secure servers in the EU. We use encryption, access controls, and security monitoring to protect it. Data is kept only as long as needed for the purposes described.
6. Your Rights
Under GDPR, you can:
Access, correct, or delete your data.
Withdraw consent for processing.
Export your data in a portable format.
File a complaint with a data protection authority.
Requests can be sent to privacy@labsense.ai.
7. Data Transfers
If your data is transferred outside the EU, we ensure appropriate safeguards, such as Standard Contractual Clauses.
8. Children’s Privacy
Labsense is not intended for children under 16 without parental consent.
9. Changes to This Policy
We may update this Privacy Policy and will notify you of significant changes via email or in-app notice.